Refund Policy Effective Date: January 07, 2022 Thank you for choosing Hittok Pvt Ltd. We strive to deliver high-quality services and ensure customer satisfaction. Please read our Refund Policy carefully to understand the conditions under which refunds may be issued. 1. General Refund Guidelines All payments made to Hittok Pvt Ltd are subject to the terms and conditions outlined in this Refund Policy. By making a payment, you agree to these terms. 2. Non-Refundable Services The following types of services are generally non-refundable: Custom design and development work Digital marketing services UX/UI consultancy Hosting, domain, or third-party service charges One-time project fees after commencement Event or contest registration fees (e.g., ILDC program) However, we may offer refunds in special cases where: The project/service has not yet started. There was a duplicate or erroneous payment. The payment was made but no service was delivered, and no agreement was signed. 3. Refund Eligibility To be eligible for a refund, you must: Submit a written request within 7 days of the payment date. Provide a valid reason and any supporting documentation. Refunds will not be issued for: Change of mind after work has begun Delays caused by incomplete client input Service dissatisfaction without prior communication or revision requests 4. Cancellation by Hittok Pvt Ltd If Hittok Pvt Ltd cancels a service, order, or registration for any reason (e.g., unavailability, technical issues, or internal decisions), a full or partial refund will be processed within 7–10 business days. 5. Refund Process Once your refund is approved: The amount will be returned to the original payment method. Processing may take 5–10 business days, depending on the bank or payment provider. 6. Contact Information If you have any questions or want to initiate a refund request, contact us at: support@hittok.com
